Welcome to IPTVDubai.Pro , customer satisfaction matters to us. Because our service is a digital subscription, we do not accept physical returns.

Refund Eligibility

You may request a refund if:

  • Your subscription was not activated
  • You face a major technical issue from our side that we cannot fix
  • Your refund request is made within 3 days of purchase

Non-Refundable Cases

Refunds will not be issued if:

  • The service has already been activated and is working
  • The issue is caused by your internet, device, app, or VPN settings
  • You entered the wrong device/account details
  • You changed your mind after activation
  • You purchased a renewal, upgrade, or promotional plan

Free Trial First

We recommend using our free trial before buying any plan. This helps you test compatibility and streaming quality before purchase.

How to Request a Refund

To request a refund, contact us on WhatsApp or email with:

  • Your full name
  • Order/payment reference
  • Purchase date
  • Reason for refund

Refund Processing

If approved, refunds are processed to the original payment method within 5–10 business days.

Cancellations

You may cancel anytime, but cancellation does not automatically mean a refund for used or activated plans.

Contact

To request support or a refund review, please contact us through WhatsApp and email with your order details.

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